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  • DOES YOUR PLANS CONTAINS ADULT CHANNELS?
    No, we do not provide adult channels.
  • WHAT GUARANTEE DO YOU OFFER?
    99% Uptime Guarantee on the service. The service is availble 24/7/365. If you have an issue contact us and it should be responded within shortest period usually within an hour or less during the working hours.
  • IS THERE ANY PHYSICAL INSTALLTION I,E SATELLITE DISH? OR CABLING?
    No physical installation is required. After Subscribing, just follow easy setup instructions sent on email. Configuration Instructions are automatically sent on email with the login details.
  • DO YOU OFFER FREE TRIAL?
    we regret to inform you that we currently do not provide a free trial for our service. We arrived at this decision due to several instances of misuse in the past. We observed cases where free trial accounts were being exploited for commercial purposes through fake card details. This practice not only affects our ability to offer affordable entertainment but also leads to unauthorized transactions and inconveniences for our genuine customers.
  • I DIDN'T RECEIVE MY ORDER YET.
    If you placed your order, and you didn't get the email that contain the login details in 8 hours maximum, we kindly ask you to check your spam/junk folder, if you still cannot find it, contact us via : Tollfree- 833-913-0898
  • WHAT IS REQUIRED TO ENJOY IPTVNOW SERVER?
    Any Brand of Smart TV or Android/Apple Device or Firestick or Magbox(all types), Nvidia Shield, Smartphones or Computer/PC + Internet. You also require internet connection connected to your device. If your have any of the above devices + Internet, you can Subscribe and Get connected immediately.
  • AM I SIGNED UP TO A CONTRACT?
    No. When you buy your IPTV subscription from us, you are free to use the service for the duration purchased. If you decide not to renew your subscription or not use our service anymore you are free to do so.
  • HOW CAN I ACTIVATE THRIVE IPTV ON MY TV?
    To activate Thrive IPTV on your TV, you need a compatible device such as a Smart TV, streaming media player (e.g., Amazon Fire TV, Roku), or a set-top box. You'll also need a stable internet connection.
  • DO YOU OFFER REFUNDS?
    Yes, we do offer refunds under certain conditions,
  • ARE THERE ANY PERFORMANCE ISSUES WHEN USING THE SYSTEM IN DIFFERENT COUNTRIES?
    There are no Perfomance issues. Our IPTV works worldwide so long as you have an internet connection. If you experience any issue please contact us and we should respond within an hour or less during the working hours.
  • I PLACED MY ORDER, WHAT'S NEXT?
    Once you place your order, and the payment is confirmed, you will receive 2 emails from us, first one instantlyy, it contains the invoice, second one after 5-10 minutes and it contains the login details and th instructions, if you didn't find it in your inbox check your spam/junk folder. However, in rare occasion, it may take up to 8 hours maximum to deliver your order.
  • MY CREDIT/DEBIT CARD PAIMENT HAS FAILED, WHY?
    There are many reasons for a debit/credit card transaction failure, which may be caused by the website, our bank or by the issuing bank. If you encounter a payment failure, please try the following methods : 1. Double check the card number, validity date and the VCC, then try again. 2. Try another card. 3. Recommend to use paypal, the success rate of paypal is very high. 4. If you don't have paypal, you can pay with your card, choose paypal as payment methode in the checkout page, then click on debit/credit card and enter the information required. 5. Please click on the whatsapp button in the lower Right corner to contact customer service, we will send you a direct invoice via email.
  • SHOULD I USE A VPN WITH YOUR SERVICE?
    No, we do not recommend using it unless you know what you are doing as it may ban your account permanently if used wrongly. You are only allowed to use it if it was advised by the customer service.
  • WHAT DATA DO YOU STORE ABOUT ME AND CAN IT BE FORGOTTEN?
    We only store the data you provide while signing up. They include: Your Name to create your account. Your Email Address to send you the login details. Your Phone Number to contact you via whatsapp if we couldnt reach you via email for any reason. We do not store any payment details at all. We do not send promotional emails or sms.
  • MY PAYPAL PAIMENT HAS FAILED, WHY?
    If your paypal account is active, but the payment has failed, it may be a timeout caused by network problems. Please refresh the page and try again, usually it will succeed. If you still have the same problem, we kindly ask you to click on the whatsapp button in the lower right corner to contact customer service, we will send you a direct invoice via email.
  • HOW MANY DEVICES I CAN USE AT THE SAME TIME?
    Up to 6 devices, BUT it depends on your order, when you select the duration you want, you must select the number of connections you need. Connection means the number of devices you can use at the same time.
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